Product Support

Please select one of the following support options:

Existing customers:

To download updated software, please visit the Software Update Center

If you are upgrading CD/DVD Inspector from version 3 to version 4 a dongle update is required as part of this process. This can be done remotely via email by following this procedure. It will be necessary to email a file to InfinaDyne which may require moving the file with a flash drive or other means.

Note:

For CD-R Diagnostic, CD/DVD Diagnostic, CD Rx Data Retriever or CD/DVD Inspector:
- Providing a trace file assists in our ability to resolve the issue.
  Please refer to the help or click here for instructions about getting a trace file and the email address to email it to.
For AccuBurn-R
- Providing a trace file assists in our ability to resolve the issue.
  Please refer to the help or click here for instructions about getting a trace file and the email address to mail it to.

If you have a purchased product, please use the email address that you registered your software under or used when purchasing the software. This confirms your purchase status, as current customers receive support priority.