The answer you are looking for may be in our FAQ’s - please look.

You will receive an answer to your question or problem, but if it is an emergency please call us.  We generally respond to support requests within 24 hours during normal workdays - this is not monitored on weekends.

For CD/DVD Diagnostic or CD/DVD Inspector,  providing a trace file assists in our ability to resolve the issue.  Please refer to the product’s help under the Support topic for information and instructions about getting a trace file and the address to email it to.

If you have purchased product, please include the email address that you registered your software under or used when purchasing the software.  This email confirms your purchase status, as current customers receive support priority.

It is not necessary to have a confirmation code to send in a support request, but it helps us identify customers and prioritize their requests.

Please use the form below to explain your problem to send us information about your problem:



Email Address:


Confirmation Code:

 (if known)





Operating system:




Type of software:




Description of the problem:

Please direct all email to Support (at)