Problem: How do I get a trace file?
Products: CD/DVD Diagnostic, CD/DVD Inspector and AccuBurn-R
Click the proper product link below to get the procedure for obtaining a trace file.
If your CD-RW drive does not recognize a disc, this is not a “software” problem and cannot be cured by software. The drive independently decides if the disc is valid. The solution is to try a different drive. If necessary, we can copy your disc for you at a reduced price if you are a software customer.