Problem: How do I get a trace file?

Products: CD/DVD Diagnostic, CD/DVD Inspector and AccuBurn-R
Click the proper product link below to get the procedure for obtaining a trace file.

CD/DVD Diagnostic
CD/DVD Inspector
Data Retriever

If your CD-RW drive does not recognize a disc, this is not a “software” problem and cannot be cured by software.  The drive independently decides if the disc is valid.  The solution is to try a different drive.  If necessary, we can copy your disc for you at a reduced price if you are a software customer.