Please select one of the following support options:

Existing customers: To download updated software, please visit the Software Update Center

Please note: if you are using Windows XP or Windows XP x64 on an AMD processor, you may have to disable DEP (Data Execution Prevention) for InfinaDyne products.  We will be releasing updated versions of these products shortly which allow you to turn on DEP.  We expect this to be completed by June 2005.

Note:

• For CD-R Diagnostic, CD/DVD Diagnostic, CD Rx Data Retriever or CD/DVD Inspector:
  • Providing a trace file assists in our ability to resolve the issue.
    Please refer to the help or click here for instructions about getting a trace file and the email address to email it to.
• For AccuBurn-R
  • Providing a trace file assists in our ability to resolve the issue.
    Please refer to the help or click here for instructions about getting a trace file and the email address to mail it to.

If you have a purchased product, please use the email address that you registered your software under or used when purchasing the software.  This confirms your purchase status, as current customers receive support priority.