This text has been updated as of 5 Nov 2020.
Previously, InfinaDyne offered customers a discounted price for purchasing a new version of a product if they had the earlier version. This was called "upgrade pricing". There were a number of problems with this program and a lot of customers did not understand it, and often did not know they were eligible while it was in effect.
In September 2013 this was replaced with Software Assurance. For a fee of approximately 18% of the current list price of the product customers of any of the forensic products can automatically receive the next version of a software product when it is released. This fee must be paid annually within 30 days of the product purchase anniversary. If there is a lapse of 1 year or less a customer can "catch up" this lapse by paying a 66% additional fee.
Note: this is not a license renewal. All InfinaDyne products are licensed from a one-time fee without an expiration date. You may continue to use purchased InfinaDyne products without restriction or payment of any additional money. However, support, updates and upgrades are conditional upon being a current subscriber to Software Assurance.
How this works is as follows. A customer buys CD/DVD Inspector for $799 and is covered automatically for one year. On the anniversary of the product purchase they have the option of buying an additional year of Software Assurance for 18% of $799 is $144. On each successive anniversary 18% of the then-current price of CD/DVD Inspector can be paid to continue the program. Should it not be paid for the third year (second payment), it can be paid late to catch up for the increased price of $240, but this must be done within that year. We can extend this catch-up, but it quickly becomes simpler to just buy a new full-price license.
This applies to access to support, minor product updates and major version upgrades. When any forensic product is purchased (e.g., CD/DVD Inspector) the customer automatically receives access to the Software Update Center for a period of one year from the purchase. If no Software Assurance subscription is purchased, access to this service ends after one year. With a current Software Assurance subscription, when version 5.0 is purchased you will be eligible to download version 5.1 when it is released. When version 6.0 is subsequently released, all customers participating in the Software Assurance program will have the ability to download version 6.0 and have their dongles updated for the new release. This dongle update can be done via email.
When multiple licenses are purchased, it is required that Software Assurance be purchased in the same quantity. For example, it is not permitted to subscribe one license and leave 10 others without coverage. All 11 licenses in this case would need to be covered by Software Assurance.
Can this be prepaid at the time of the purchase? Yes, and there are several advantages to this. The biggest one is that the price is fixed at the then-current price at that time, regardless of any future price changes.
What if this is not selected? There is no technical support available after the first year. After the first year there is no update possibility other than to purchase a new license. Within three years we can do a "catch up" of Software Assurance but after that there is no other option. If you encounter a problem with the software and require changes to the program to correct it, you will have to purchase a new license to receive the update. If you have multiple licenses you can purchase one new license to gain access to the updated same major version product and distribute it internally. However, there is no ability to update dongles and this is limited to the products at the same major version.
What is the upgrade price when the next major version is released? The answer here is simple - there is no more upgrade pricing available. If you are not participating in the Software Assurance program then to receive the next major version the full license price will be applicable.
Contact Sales at InfinaDyne.com or your reseller for more information about this. All prices on this page are for example only and do not necessarily reflect current pricing for products.
Note: Beginning in September 2018 registration of forensic products was given to customers rather than resellers. At this point no resellers were required to submit customer information. Instead, when a forensic product is installed it prompts the end user to register their software. If this is not done, Software Assurance is not going to be active regardless of any payments made. Purchases direct from InfinaDyne - not through a reseller - will always be registered although we may have a purchasing agent listed as the point of contact for the license.